Call Manager Hunt Group

Unanswered Question
Mar 20th, 2007

Hello All,

I would like some help setting up a hunt group in a "in production" CCM 3.3(4) such that when a call is directed to a certain extension (say A, and if busy/no answer), it gets redirected to B, and if busy/no answer to C, and if busy/no answer, gets redirected back to A's Voicemail.

First, these are not administrative assistants, but members of a department, so they don't have attendant console running. These calls are being directed from a PBX as part of an IVR.

Normal calls to these extensions should behave "normally", i.e., they should roll over to voicemail directly instead of going over to user B, user C etc.

Any idea how I would start about doing this? Thanks.

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