why can not add the user on MobilityManager

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CCM5.0(4),with MobilityManager; Using Callmanager DC Directory for user information for MobilityManager.

However, on MobilityManager user configuration, I can add some callManager users, while I can not add some other users although the user profiles are existed in CallManager. And checked all the configuration is the same.

The error message is the following from MobilityManager:

Status: Failed - Cisco Unified CallManager User ID does not exist on the specified Cisco Unified CallManager.

Can someone let me know why I can not add the existing user to MobilityManager while can add some others?



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