7911G - "Answer softkey" - This key is not active here

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Mar 21st, 2007
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I am running SCCP11.8-0-4SR2S for 7911G's and have noticed that during an incoming call the "Answer" softkey is darkened out, and displays "This key is not active here" when you try and press it ?

Anyone ?


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ivillegas Tue, 03/27/2007 - 07:06
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IPMA supports following range of 79xx in 4.2, 7960/40, 7970, 7961/41/71.

From my brief understanding, it looks like error you are facing could be a phone fw issue. Can you let me know some more details on the problem?

hassan_oudeh Fri, 03/30/2007 - 15:28
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i also faced the same problem.

im running CCM ver 5.0.4

and when an incomming call comming to 7911G the Answer softkey is not active, you have to answer the call by taking the hock off


michaelzhq Tue, 05/01/2007 - 08:01
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I have the same problem.

CME 4.1

7911G (firmware 7.2)


paolo bevilacqua Tue, 05/01/2007 - 08:49
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Alse see on why you can't have Answer key on these phones;


The smaller phones are apparently designed to have full handsfree, but the microphone has been removed likely for marketing reasons. The receptacle is on the side and the connector post for the microphone is between the handset and hook switch connector. Somewhere I have a picture of it.


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