CUE 2.3 integration with CCM 5.0 (4)

Unanswered Question
Mar 21st, 2007

Hello,

I am trying to integrate the NM-CUE-EC with the CCM 5.0(4) but it is not working.

I have followed the example in

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#steps

but still not workin

When I perform the command

se-10-252-165-10# sh ccn status ccm-manager

JTAPI Subsystem is not registered with any Call Manager

se-10-252-165-10#

Thank you

I have this problem too.
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thisisshanky Wed, 03/21/2007 - 09:49

Did you run the initialization wizard and at that time, did it accept your jtapi username and password ?

Additionally verify the following:

a. The jtapi user you created should be assigned to the following group "Standard CTI enabled".

b. Also make sure the user is created as an application user.

c. Restart CTI manager on callmanager.

HTH

Sankar

PS: please remember to rate posts!

g-georgiou Tue, 02/19/2008 - 03:53

Hi,

I am having the same issue plus the NM-CUE gets restarted continously after doing the integration. Did you manage to get this working? I also don't seem to get the CTI ports registered

You help would be very much appreciated :)

./G

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