So CCM4.2.3, client wants to have a line group of 3 DN's that will answer a phone, but if not answered or all busy it should forward to a voicemail box.
How is this accomplished? I tried making a 2nd line group with a DN that CFA to voicemail, but this doesn't work.
I don't have a 4.2 environment to test this on for 100% verification but on 4.1(3) I have personally done this by setting the Forward Hunt No Answer and Busy destination fields. Put in the VM pilot number in both destinations and set a CSS that can call the VM Pilot.
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