ACD alerting bip when some is in queue. CCME.

Answered Question
Mar 21st, 2007
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HI,


I have a problem that i hope some can help me with.


I have a CCME version 4.0, after the upgrade from 3.x to 4.0, i got this problem. I am using B-ACD 2.1.0.0.


Then the agents talk on a phone (7920) and some is in the queue, we get a bip evry apx. 5 sec. to inform that there is some in the queue. I will like to remove this bip, because it is anoying. It looks like it is the acd tcl script that make this bip. I can not find a parameter on this and how to disable the bip.


If i know that is is posible in newer tcl scipt it is no problem to upgrade it.


Is the some persons here that can confirm this if there is a parameter to disable this bip. ?


Correct Answer by Rob Huffman about 10 years 1 month ago

Hi Soren,


You are correct here, there is a new feature added for this funtionality (it looks like you could disable this by using the no call waiting beep accept command);


IOS


12.4(9)T


12.4(4)XC


In CME 4.0 - Improved waiting call notification - When a call is waiting in a call queue, the phone users who are members of the queue's hunt group are notified by a call-waiting beep, text display, and lit message lamp.


No special configuration is required


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a80c8.html#wp2271253


The beep will be heard only if the ephone-dn is configured to accept call-waiting beeps (default).


accept - Allows an ephone-dn to receive incoming call-waiting beeps.


call-waiting beep [accept | generate]


***Can you try this command;


Example:

Router(config-ephone-dn)# no call-waiting beep accept


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a8300.html#wp1032802


Hope this helps!

Rob

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Correct Answer
Rob Huffman Wed, 03/21/2007 - 12:35
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Hi Soren,


You are correct here, there is a new feature added for this funtionality (it looks like you could disable this by using the no call waiting beep accept command);


IOS


12.4(9)T


12.4(4)XC


In CME 4.0 - Improved waiting call notification - When a call is waiting in a call queue, the phone users who are members of the queue's hunt group are notified by a call-waiting beep, text display, and lit message lamp.


No special configuration is required


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a80c8.html#wp2271253


The beep will be heard only if the ephone-dn is configured to accept call-waiting beeps (default).


accept - Allows an ephone-dn to receive incoming call-waiting beeps.


call-waiting beep [accept | generate]


***Can you try this command;


Example:

Router(config-ephone-dn)# no call-waiting beep accept


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a8300.html#wp1032802


Hope this helps!

Rob

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