I recently had a request from a user for the following:
Users in this specific department have multiple lines assigned to their phones. 3344, 3345, 3346, 3347, 3348. Is there a way to disable auto pickup of all extensions?
I.e. A users primary extension is 3344. Someone is calling on 3345. The user wants to dial an outgoing call on 3344 instead of picking up the incoming call on 3345. If this makes any sense.
We are on ccm 4.0(2). Thanks in advance