Unity 4.2(1) SA Web unable to create subscriber

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Mar 22nd, 2007
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Our Unity primary environment using 4.2(1), we are unable to create subscribers in SA Web. The radio button is grayed out. I have logged into the server as administrator and rerun Cisco Unity Message Store Config Wizard and ensured we selected add new users and import users. I have checked event viewer apps logs and have found nothing other than CiscoUnity_BMsgConnector. Any ideas?

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Tommer Catlin Thu, 03/22/2007 - 09:25
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Well, before you go an re-run all all wizards, have you checked the basics?


Log into the server UnityAdmin (not administrator because he/she may not have rights to create Unity subscriber accounts)

Launch SA from the tray near the clock.

Create subscriber.


Another test, is to instead of creating a subscriber, import a subscriber. Create a test account in AD with an exchange mailbox. Log into Unity, and add subscriber, but import them.


This will point you to if you have a permissions problem, etc.


If you were trying from your workstation, you could have a java script problem, or you were logging in as Administrator, which you should log in as UnityAdmin, if the system was setup correctly.



jbarcena Thu, 03/22/2007 - 09:38
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Sometimes when the server can not reach the GC and DC you get those keys grayed out. Open the DC/GC Reconnect from the Tools Depot and verify that you have the correct DC/GC and test the connection with them.

williamka Thu, 03/22/2007 - 09:41
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I forgot to mention...


Using tools depot DC/GC on the primary Unity box. After I completed I checked the Event viewer for DSAD and DSGC for full synch. All showed full synch. I opened SA web and tried to add subscribers and found the same grayed out box.....



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