ICM6.0- Unable to create IPCC PG in PG Explorer

Unanswered Question
Mar 22nd, 2007
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Trying to get IPCC/IPIVR going in our lab environment. Running ICM6.0 SR6. Attempting to create an IPCC PG/Peripheral. Under the Peripheral Client Type Selection, IPCC Enterprise Gateway is not in the dropdown. If I select CallManager/SoftACD as client type, it will not save. 'Default desk settings' has None as the only option. It cannot be saved and produces an "Agent Desk Settings is not allowed to be 'None' for a Peripheral with Client Type of CallManager/SoftACD."

Is this an ICM 6.0-7.0 issue? We are not in a position to UG to 7.0 this year, but want to get IPCC/CRS/IPIVR rolling.

What are my options?

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as1412 Thu, 03/22/2007 - 09:01
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USe Generic PG for ipivr not callmanager/softacd

jeff.marshall Thu, 03/22/2007 - 09:27
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configure your desk settings - just create a default entry you can go back later and change it.



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