we are having a big problem with our dialplan. Using CCM 4.1
We use translation Pattern to reach internal DN from PSTN. Example:
A Cellphone Caller would dial the full number (ie 0-XXX-XXX-5540), we set up a Translation Pattern:540 which has "Called Party Transform Mask"=5540 and it ring on 5540. This way All other DNs not included in TP would not be reachable from PSTN (Example are IPCC Callcenter Agents).
So now to the problem:
Let s say we have:
TR 540 -> 5540 DN
TR 554 -> 5554 DN
The Callmanager would do the Following: go to 540->DN=0->TR 554->5554 so it rings on the 5554 which is bad. We tried creating a DN 554 and CFA all to 5554 and that worked, however that DN is not reached from outside + people are experiencing high delay caused through CFA.
We tried switching to the solution with CSS and Partition but the problem was that Agents using IPCC couldnt get any calls (CTI Route point didnt make it through)
Using H323 gateway which is passing all numbers to the CCM.
Any better solution would be appreciated.