VoIP newby needs Reference guide

Answered Question
Mar 23rd, 2007
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I'm looking for a good reference guide for CCM and Unity. I need to look up descrptions or definitions of features as simple as "what is a closed message used for?". Basically information an Admin would get from new end users.

Correct Answer by Rob Huffman about 10 years 4 days ago

Hi Bob,


Here is some "getting started" info;


Cisco Unified CallManager and Cisco Unified IP Phone Administrator's A - Z Feature Guide


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide09186a00807324eb.html


Cisco Unity documentation


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html


Here are some excellent Unity books;


Cisco Unity Deployment and Solutions Guide


Cisco Unity Fundamentals


Configuring CallManager and Unity: A Step-by-Step Guide


Here is the link to Cisco Press;


https://ciscobookstore.informit.com/cisco_press/index.asp?n=5064FF2D-3619-4FE4-B990-959DAB1FA484&b=Book


Hope this helps! Let us know if you need other info :)

Rob

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b.orth Fri, 03/23/2007 - 05:50
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Sorry, Not "closed message".


I meant to say "closed greeting".


Correct Answer
Rob Huffman Fri, 03/23/2007 - 10:23
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Hi Bob,


Here is some "getting started" info;


Cisco Unified CallManager and Cisco Unified IP Phone Administrator's A - Z Feature Guide


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide09186a00807324eb.html


Cisco Unity documentation


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html


Here are some excellent Unity books;


Cisco Unity Deployment and Solutions Guide


Cisco Unity Fundamentals


Configuring CallManager and Unity: A Step-by-Step Guide


Here is the link to Cisco Press;


https://ciscobookstore.informit.com/cisco_press/index.asp?n=5064FF2D-3619-4FE4-B990-959DAB1FA484&b=Book


Hope this helps! Let us know if you need other info :)

Rob

b.orth Fri, 03/23/2007 - 11:01
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Hi Rob,


Thanks for the info. This will help me out!

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