03-23-2007 06:17 AM - edited 03-13-2019 04:00 PM
I have a receptionist phone with 4 different lines (callmanager express) representing different companies, each line has its own mailbox, at the end of day I want calls coming into various lines forwarded to the relevant mailbox, I can not implement night service as there are no other staff onsite at night time, I understand that if I press call-forward all on the console, it will only redirect the primary line through to voicemail, how would I get incoming calls to the additional lines to forward through to there own individual voice mailboxes ?
If I program each extensions call-forward all number via the gui this will still not work ?
Is automated attendant the only way to go ?
thanks
03-23-2007 08:52 AM
Hi Mark,
You are correct, using the gui is going to be the only way to forward lines 2,3 & 4. Only the Prime Line - 1 can be forwarded from the phone itself.
Hope this helps!
Rob
03-23-2007 11:02 AM
Thanks for your help rob.
I think that would be too much hassle for them.
Would it be feasible to set call-forward noan on the additional lines to the prime line number and set the prime line call-forward-all to a general mailbox
for example
line 1 number 100
call-forward-all 1234
line 2 1111111
call-forward noan 100
line 3 2222222
call-forward noan 100
line 4 3333333
call-forward noan 100
1234 being a general delivery mailbox
If this would not work would automated attendant handle something like this ?
Thanks rob
03-23-2007 01:07 PM
Hi Mark,
First off, you are very welcome (although not too much help yet)!
I don't see why this wouldn't work :) I can't set this up in the lab right now to test but I'm pretty sure you would be fine with this setup. There is an excellent chance that each of the numbers (1111111,2222222 & 3333333) could have individual mailboxes tied to the specific company. When the call forwards through to voicemail it should be able to determine the proper mailbox and play the appropriate company's greeting.
Maybe you could try this out and let us know.
Take care,
Rob
03-23-2007 01:43 PM
Thanks for the input rob will give it a crack :)
03-24-2007 08:45 AM
oops - please ignore!
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