Unity Connection message forwarding

Answered Question
Mar 23rd, 2007

I have a Unity Connection 1.2 server installation that has problems with forwarding messages when the caller is calling from a cell phone.

After a subscriber checks their voicemail message and wants to forward it (option 5) they get prompted to spell by name for the person they want to forward it to or to press ## to change to extension mode. Well, the problem is that from T-Mobile and Cingular ## never comes through (single # always works fine). From Sprint ## works fine.

I was wondering if there is any way to change the default for forwarding of voice mail messages to always use extension dialing instead of finding the person by spelling their name.

Thanks,

Mike Gross

I have this problem too.
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Correct Answer by rob.huffman about 9 years 8 months ago

Hi Mike,

Here are a couple of ways to change this behaviour;

Changing Message Addressing Settings

Cisco Unity Connection provides two ways for users to address messages to other users when they are using touchtone keys:

Spell a user name.

Enter a user extension.

Regardless of the option you choose here, as users address a message by phone, they can switch between addressing by name and addressing by extension by pressing the # key twice. However, when the Disable Spelled Name Searches check box is checked on the System Settings > Advanced > Conversations page, users can address messages over the phone only by entering user extensions.

Users can also change the message addressing setting that Connection uses by default only in the Cisco Unity Assistant, not by phone.

To Change Your Message Addressing Setting

Note: that you can also change message addressing settings on a user template. Keep in mind that settings on a user template apply only to accounts that are subsequently created from that template.

--------------------------------------------------------------------------------

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, in the Search Results table, click the alias of the applicable user.

--------------------------------------------------------------------------------

Note: If the user does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

--------------------------------------------------------------------------------

Step 3 On the Edit User Basics page, on the Edit Menu, click Playback Message Settings.

Step 4 On the Playback Message Settings page, under Message Addressing, select how the conversation prompts users to address messages to other users:

Spelling the Last Name Then First Name

Entering the Extension

Spelling the First Name Then Last Name

Step 5 Click Save.

Hope this helps!

Rob

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Correct Answer
rob.huffman Fri, 03/23/2007 - 11:46

Hi Mike,

Here are a couple of ways to change this behaviour;

Changing Message Addressing Settings

Cisco Unity Connection provides two ways for users to address messages to other users when they are using touchtone keys:

Spell a user name.

Enter a user extension.

Regardless of the option you choose here, as users address a message by phone, they can switch between addressing by name and addressing by extension by pressing the # key twice. However, when the Disable Spelled Name Searches check box is checked on the System Settings > Advanced > Conversations page, users can address messages over the phone only by entering user extensions.

Users can also change the message addressing setting that Connection uses by default only in the Cisco Unity Assistant, not by phone.

To Change Your Message Addressing Setting

Note: that you can also change message addressing settings on a user template. Keep in mind that settings on a user template apply only to accounts that are subsequently created from that template.

--------------------------------------------------------------------------------

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, in the Search Results table, click the alias of the applicable user.

--------------------------------------------------------------------------------

Note: If the user does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

--------------------------------------------------------------------------------

Step 3 On the Edit User Basics page, on the Edit Menu, click Playback Message Settings.

Step 4 On the Playback Message Settings page, under Message Addressing, select how the conversation prompts users to address messages to other users:

Spelling the Last Name Then First Name

Entering the Extension

Spelling the First Name Then Last Name

Step 5 Click Save.

Hope this helps!

Rob

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