Q on IP IVR

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Mar 24th, 2007
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hi guys

i want to ask about cisco IP IVR, overview (all supported features)on this product, can it comes as standalone solution or just a component within IPCC, and how it could be deployed with CCM, please if there a link on this


thanks alot

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Chris Deren Sat, 03/24/2007 - 18:22
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    2017 IP Telephony, Contact Center, Unified Communications

"Cisco IP QM is used only in an IPCC Enterprise contact center while Cisco IP IVR can be

used in either an IPCC Enterprise contact center or a Cisco CallManager cluster without

IPCC Enterprise."


from this doc:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/ivr401gs.pdf


which should answer all of your questions.


HTH,


Chris

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