03-24-2007 10:23 AM - edited 03-14-2019 08:39 PM
hi guys
i want to ask about cisco IP IVR, overview (all supported features)on this product, can it comes as standalone solution or just a component within IPCC, and how it could be deployed with CCM, please if there a link on this
thanks alot
03-24-2007 06:22 PM
"Cisco IP QM is used only in an IPCC Enterprise contact center while Cisco IP IVR can be
used in either an IPCC Enterprise contact center or a Cisco CallManager cluster without
IPCC Enterprise."
from this doc:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/ivr401gs.pdf
which should answer all of your questions.
HTH,
Chris
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