Issue with Call Disposition value of '1' in IPCC

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Mar 26th, 2007
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Hi,


I am facing problem with Call Disposition Value to be '1' in the ICM Termination Call Detail table, as a result of this the calls are dropping in IPCC environment and the calls with disposition value of '1' have

 Peripheral Call Key as 'Null'

 Network Time - '0'

 Duration - '0'

 Ring Time - '0'

 Delay Time - '0'

 Time to Aband - '0'

 Hold Time - '0'

 Talk Time - '0'

 DNIS - 'Null'

 Instrument Port - 'Null'

 Agent Peripheral Number - 'Null'

 ICR Call Key '-1'


After looking into ICM Router log, I found that the router is prompting error as


13:37:04 rb-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5004) CRSCallID(Date 148372 ,ID 9231), NetworkTarget(5776),MRDomain(1), Agent(7054).


13:37:21 rb-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5004)CRSCallID(Date 148372 ,ID 9207), NetworkTarget(5789),MRDomain(1), Agent(6993).


13:37:24 rb-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5004) CRSCallID(Date 148372 ,ID 9239), NetworkTarget(5884),MRDomain(1), Agent(7229).


13:37:24 rb-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5004) CRSCallID(Date 148372 ,ID 8971), NetworkTarget(5571),MRDomain(1), Agent(7069).


13:37:59 rb-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5004) CRSCallID(Date 148372 ,ID 9024), NetworkTarget(5572),MRDomain(1), Agent(7140).



The Peripheral 5004 is configured for Call Manager in ICM.


The Enterprise IPCC Solution is build of:


 ICM 5 SR

 CVP 2.1 Hot Fix 28

 CCM 3.3(3)sr4a


Have any one experienced this kind of issue, can any one guide with the work around to fix this issue.


Thanks in advance.


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Overall Rating: 4 (1 ratings)
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dsweeny Fri, 03/30/2007 - 10:37
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Try changing the Call_Type in the ICM script

Call disposition value 1 = Abandoned in Network. The call was abandoned, or dropped, before being terminated at a target device (for instance, anACD, IVR, Desklink, etc.).Note In IPCC, indicates that the call was routed to an agent but it never arrived or arrived after the PIM reservation timed-out. (The default timeout is 7 seconds.) An agent will be set to Not Ready if it misses two consecutive routed calls, Peripheral Call Type will normally be two, and the Call Type ID and Network Target ID will be filled in.


http://www.cisco.com/univercd/cc/td/doc/product/icm/icm50/icmfam/entered/core/dataschm.pdf

Rajesh Muthu Wed, 04/08/2015 - 23:28
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Have you found root cause for this, we are also facing same issue and any help is appreciated
 

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