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problem with external ringer

maryclegg
Level 1
Level 1

‎03-26-2007 09:04 AM - edited ‎03-13-2019 04:01 PM

I am having a problem with an external ringer. It is built as analog device and is shared with the IP phone device. Sometimes the bell starts ringing and will not stop. We reset the devices via the directory number configuration screen to get it to stop ringing. Any ideas?

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marklandry
Level 1
Level 1

‎03-28-2007 04:15 AM

Try putting the Ringer and Phone in a broadcast hunt group instead of sharing the DN

example 1900->Pilot 1901->Ringer 1902->Phone

I don't know how the ringer is connected but ATA's and FXS ports can't determine if the call on shared lines were answered.

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