03-26-2007 10:14 AM - edited 03-14-2019 12:41 AM
This I'm hoping is a dead easy one.. from the agent desktop/supervisor desktop, how does the agent know how many people are queuing at one time please?
Many thanks in advance!
Mike
03-26-2007 10:23 AM
Haha, it is that easy...
I found it under team reports.
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