Wrapup time Question

Unanswered Question
Mar 27th, 2007

Hello All,

I have a simple question that I haven't seen a straight answer for...

Can Wrapup Time be used without automatic work?

I wanted to avoid people going into the work state. We are running IPCC Express Enhanced 4.0.4SR1.

I'm pretty sure I had it working where I had wrapup time on but no automatic work and it was working. If I look at my agent logs, it says otherwise.



I have this problem too.
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