I have been volunteered (never take a day off work) to research a project possibility study for the company. The basics are.
We have clients in six or so countries around the world that call a centralised support desk in one country. My questions.
1, We currently use Wounderdesk to log client service desk calls. However, the company is migrating to Microsoft CRM 2003 & management would like to have a Cisco IPFX (existing) or if needs be another VOIP Skype type of incoming call system that pre-populates the fields in CRM? Is this possible?
& The Company would like to have one service desk number in each country that then routes through to the service desk, avoiding the cost of long distance phone call cost to the client base! Where would I find information on this type of project?
Anyone point me in the right direction here?
Thanks for any and all input, I really appreciate it!