What kind of information is being passed on the CTI link ? It the information about the start call time and end call time being passed on the CTI link ?
Could you be a little more precise? Are you using CallManager only? IPCC Express or Enterprise?
Please, could you describe your current VoIP architecture?
Regards,
Juan Luis
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
