03-28-2007 07:53 AM
I have one Ciscoworks that one time ago don?t actualize the inventory. I have put this job manually but I have get the next error RICS0001: Internal Error?
I have get in Cisco web the next information
Message ID Error Message Probable Cause Possible Action
RICS0001 Cannot successfully
collect Inventory
Information for the
device.
Internal Error Try Collecting Inventory for the device
again. If the problem persists, in the log
directory look for IC_Server.log. Search
for the Device IP, you will see an
exception trace. Contact TAC with these
03-28-2007 07:59 AM
This looks like it may be bug CSCse52700. However, as mentioned in a post a couple of days ago, it would be good to know what specific device type this is happening for?
03-30-2007 03:27 AM
the equipment is a 4507R..this bug is for Ciscoworks or in the equipment version.???
03-30-2007 07:55 AM
This bug is for LMS and not the device. Can you try removing/re-adding the device to the RME inventory as a workaround?
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