We have the following problem,
We have a cisco 2811 with 5 voice ports configured as follows
voice port 1 123-456-7890 FAX
voice port 2 123-456-7880 FAX
voice port 3 123-456-7870 FAX
voice port 4 123-456-7860 CONF
voice port 5 123-456-7850 CONF
ok whats happening is that when a customer call us for example from
785-012-XXXX which match the last four digits of voice port 5 , callmanager answers the call and give the caller a dial tone as if that person was inside our office picking up a handset of one of our phones, instead to route the call to the main extension callmanager give the caller matching the first 4 digits of its caller id a dial tone?
i have look everywhere and i cant find a solution
Here you go, you had monitor logging disabled. reenter it as I indicated above.
Then retake the call.
You don't need to obscure private address in info configuration; they don't mean a thing to anybody.