I have an issue at various customer sites. They are using AC for reseption to answer calls. They want queueing and in the evening want calls to go to the reception voicemail. I cannot add the voicemail (Unity conn) trunk to the hunt group as an always route member, it just doesn't appear as a valid DN or pattern in the list. I've added CFNA & CFBusy on the pilot DN and this works when queuing is disabled, but with queueing on the queue never times out to voicemail. Is there any way of setting up queueing to allow the end user to force calls to voicemail without queueing? Or a time-based hunt list so that evenings and weekends go straight to voicemail.
Your thoughts please.