IPCC Enterprise CVP Reporting

Unanswered Question
Mar 29th, 2007
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Hi all,

We have an IPCC Enterprise deployment with CVP for queueing. The scripts are working fine, but the the reporting does not in the case a call was queued. We have a talk time of 1 or 0 for all queued calls. Where do I have to enable the reporting? What could be the cause for that, do you have ever heard of that problem?

Many thanks and all the best

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bullett Thu, 03/29/2007 - 07:25
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what reports are you running to get these results?

Can you post up the ICM script as well as how you script ICM makes a big difference to reporting.

c.hennrich Sat, 03/31/2007 - 06:48
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Sorry for the late posting.

As you can see on the script all lines going to the left, are going to busy. Is this what you wanted to see? Or do you need anything other.

I could not see anything in the documentation what would have helped me with my problem.

Many thanks and have a nice weekend



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