03-29-2007 04:38 AM - edited 03-14-2019 08:45 PM
In my script if number of calls waiting is > than 10 the caller get transfered to voicemail to leave a message. How can I report on the number of calls that were transfered to voicemail cause the queue limit was > 10
Thanks
03-30-2007 12:09 AM
Hi,
You can try to create a new Application in IPCC that it is responsible to transfer the call to the voicemail if limii is > 10.
In this way you can ontain statistics of all the calls handled by that application.
Hope this helps,
Juan Luis
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