i'm stuck. Any1 knows how to create a *REAL* Waiting Queue with CCM 4.2? Please note: i am NOT meaning the "Hold" Softkey .. it would be great if there is any solution out there, a 3rd party tool is warm welcome ... we need this feature!!
> Call in, but busy > Call forward to Service Center > Service Center is busy, too > Some nice music playing with some text "No lines available, Please hold on, we will with you shortly" ... > Service Center gets available > Call gets in to be replied