anti-virus on CCM issue

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Apr 1st, 2007
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We have a CCM v4.1 installed on Cisco windows 2000 and a Trend Micro Office Scan version 7.0.

Whenever we install the anti-virus, calls are dropping. So we uninstall it.

Can you or someone from Cisco help us on this? What are the things to consider and what setup?

I would appreciate it if you could include a link or print screen...



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redrobish Sun, 04/01/2007 - 19:17
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Hi Ifulgenzi,

tnx for the quick reply.

But can you show me the setup pls? or just a normal setup would do?



lfulgenzi Sun, 04/01/2007 - 20:03
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According to this, there are no application specific notes available.

There is one for serverprotect, but i'm not sure if it applies.

You'll probably want to open a case with the TAC for more concrete info.

redrobish Mon, 04/02/2007 - 00:15
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I can't open a a case with the TAC cause it's looking for a serial number and what serial will I provide? the CCM serial or the Physical server's serial?

lfulgenzi Mon, 04/02/2007 - 05:10
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Typically, this is the server's serial number. Of course, it needs to be under Smartnet or under warranty. But I'm not sure if the servers/CallManager has any warranty after purchase like 60 or 90 days.

You could always call them to open the case to. 1-800-553-2447.

redrobish Wed, 04/11/2007 - 21:19
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Hi Ifulgenzi / Anybody,

It looks like we don't have warranty anymore.

So can someone help me provide the settings for Trend Micro OfficeScan version 7.3 (on CCM 4.1 server) installation? a print screen would be fine...

thanks a lot,


Jason Aarons Thu, 04/12/2007 - 04:03
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For issues with third party products like Trend I would contact Trend support. I'm not sure how Cisco could resolve issues with Trend's product.


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