Report field question: CSQ Agent Call Summary

Unanswered Question
Apr 2nd, 2007
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IPCC Express Enhanced 4.0(4)


Where does the ACD Transfer-In, ACD Transfer-Out, and ACD Conference fields come from? The Inbound ACD (Total)?


http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2a20.pdf


rlp

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b.speltz Fri, 04/06/2007 - 09:02
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I think it is decided based on call priority queuing

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