04-02-2007 11:00 AM - edited 03-14-2019 12:43 AM
IPCC Express Enhanced 4.0(4)
Where does the ACD Transfer-In, ACD Transfer-Out, and ACD Conference fields come from? The Inbound ACD (Total)?
http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2a20.pdf
rlp
04-06-2007 09:02 AM
I think it is decided based on call priority queuing
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