two unity autoattendants

jones2sr · ‎04-02-2007

I have two unity servers sharing the same callmanager servers in two different locations. I have a situation where if someone calls in and is on the autoattendant on unity B and wants to either dial by name or dial by extension on unity server A would I have to configure a directory handler to add the extensions/names of the users on the other Unity server and vice versa?

thanks

kelvin.blair · ‎04-02-2007

What you're looking for sounds like Digital Networking with Unity. Take a look at the Networking Guide for Unity 4.0.5. Look under Digital Networking. About mid ways in the overview section of Digital Networking it explains what you are trying to do. Here is the first part "When the networked Cisco Unity servers are integrated with the same phone system, the servers can be grouped into a dialing domain and configured such that: Calls are transferred from the automated attendtandent or directory assistance to subscribers who are not associated with the local server."

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_chapter09186a0080449a44.html

jones2sr · ‎04-02-2007

Hello. Does it matter that the Unity servers are in different windows domains?

kelvin.blair · ‎04-02-2007

Yes. The unity servers must share some type of Directory. Look at the link that was previously posted. It will list the requirements to accomplish digital networking.

jones2sr · ‎04-03-2007

Yes, It is a good document. However the two unity servers are in different directories but share the same callmanager server.

kelvin.blair · ‎04-03-2007

The problem that I'm seeing that you're going have at this point is the directory lookup. Being able to dial an extension in a different unity server isn't a problem. To enable the ability to dial extensions that are not subscribers on a Unity server, you'll create a call handler which is most likely what you did to collect the digits dialed and send it to CM. I think this option in Unity is called caller system transfer.

jones2sr · ‎04-02-2007

I was able to accomplish the above with a callhandler.

thanks

thomuff · ‎04-12-2007

Can you explain the call handler because we are have the same issue.