CME 4.0 Hunt Group Problem

Answered Question
Apr 3rd, 2007
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While installing CME for a small branch I have run into a problem with the hunt group feature. This branch doesn't have a receptionist and they don't want to use ACD.

I've programed a sequential hunt group with 6 numbers. I set CFA on the main number to the hunt group pilot number. When I dial the main extention or the hunt group pilot extention all I get is a busy signal. I'm sure I'm missing something simple here, and I have gone cross-eyed from reading the documentation.

Hopefully some one can point out the eror of my ways.


Thanks!




!

!

ephone-dn 1 dual-line

number 3402

label Arden 3402

name Arden Charles

preference 4

call-forward busy 5001

call-forward noan 5001 timeout 10

huntstop channel

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

ephone-dn 5

number 3420

label Doug 3420

name Doug Dunkerly

preference 5

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 9

number 3432

label Chris 3432

name Chris Poitry

preference 6

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 10

number 3433

label Less 3433

name Less Lachar

preference 3

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 11

number 3434

label Sandra 3434

name Sandra Rydberg

preference 2

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 12

number 3444

label Mary 3444

name Mary Lackey

preference 1

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

ephone-dn 15

number 3400 no-reg both

pickup-group 1

label Main Number

description Main Number

name Main Number

call-forward all 5002

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

!

ephone-dn 18

number 5002 no-reg both

pickup-group 1

label Hunt

description Hunt

name Hunt

hold-alert 30 originator

!

!

!

!

ephone 1

username "acharles" password 4321

mac-address 001A.6D0F.A0EF

type 7960

button 1:1

!

! output removed........

!

!

ephone 15

mac-address 001B.0C96.4F57

type 7912

button 1:14

!

!

ephone-hunt 1 sequential

pilot 5002

list 3444, 3434, 3433, 3402, 3420, 3432

final 5005

preference 0 secondary 7

!

Correct Answer by paolo bevilacqua about 10 years 3 months ago

Hi,


you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.

Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.


Hope this helps, if so please rate post using scrollbox below!

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Correct Answer
paolo bevilacqua Tue, 04/03/2007 - 11:15
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Hi,


you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.

Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.


Hope this helps, if so please rate post using scrollbox below!

Brandon Buffin Tue, 04/03/2007 - 11:15
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Try removing the "preference" commands from the ephone-dns. This command comes into play when you have multiple ephone-dns with the same number or multiple dial peers with the same destination pattern. The default preference is 0 so configuring higher preferences may be causing your problem.


Hope this helps. If so, please rate the post.


Brandon

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