04-04-2007 12:25 AM - edited 03-14-2019 08:49 PM
Hi,
I am trying to connect my application to CCM 5.0.4.2000-1 using JTAPI and I am getting the following error. usually it means that username or password is wrong. I doublechecked the username, password, also the JTAPI library version and everything is correct. I also tried to find the description of the Reason code, but it seems to be an undocumented issue.
The application I am referring to is widely used with CCM 3.3, 4.1, 4.2 and 5.0, but I have never seen this Reason code. Anybody have some clue how to find out where the problem is?
kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId:4
Login User Id:callrec
Reason code.:-1932787595
IPAddress:10.6.2.52
App ID:Cisco CTIManager
Cluster ID:StandAloneCluster
Node ID:CMVM50
Thank you
Michal
04-04-2007 01:02 AM
Did you associate the CTI-RP with your JTAPI user? also try restarting the CTI Manager.
04-04-2007 01:06 AM
There is no CTI-RP. Application observes several IP phones, these are associated with the JTAPI user. I tried to restart CTI Manager several times, but it did not help.
04-04-2007 01:48 AM
The user that was created, is it an Application User or End User. This should be an Application user.
04-04-2007 03:56 AM
Well, I tried both, but I am still getting the same error. Which is strange, I think... :-(
04-04-2007 06:02 AM
Hi,
Does the user have the proper settings to use CTI? The user must be in the User Group "CTI enabled".
/Martin
04-05-2007 01:09 AM
Yes, everything is set up correctly. We have another installations which work perfectly. But this one does not. I think the Reason code description could help us to find out the source of the problem...
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