A fresh Windows install of LMS2.6 at a customer has a problem archiving the configurations of our IOS devices. This does seem to workd fine for the few CatOS boxes we still have. The IOS boxes are registered as partially successful, with the following error message:
CM0057 PRIMARY RUNNING Config fetch SUCCESS, archival failed for gv-kgr-02-sw01 Cause: CM0002: Could not archive config Cause: Device may not be reachable, may be in suspended state or credentials may be incorrect. Action: Verify that device is managed, credentials are correct and file system has correct permissions. Increase timeout value, if required. Action: Verify that archive exists for device.
This looks a lot like quite a few problem posted in this forum, but removing/adding the devices, as mentioned as a possible workaround, does not solve the problem. jclark reported work was being done on a fix, is there any ETA on that?
Additionally, we are seeing some stability issues, with LMS services being shut down for no apparent reason after a few hours to a couple of days running. Services are stopped with "Administrator has stopped this server". So far I've had not much luck deciphering the log messages, to find out why those services stopped.
Any help or suggestions are appreciated.
Your problem is your System Identity User is missing. Make sure the username configured under Common Services > Server > Security > System Identity Setup is a valid local user with full CiscoWorks roles (e.g. admin).
After correcting the System Identity User, restart dmgtd.