We are into implementation phase of IPCCX 4.0.4, where we have to create IVR call flow for HelpDesk.
We are facing difficuities in terms of creating on script. Hope some one can help us, i am writing th description of what we needs to do as per customer requirement.
- We have to create outage script for the call center where CallCnter MAnager will call and record the disaster/emergency/funtions not working messages. Customer wants both th prerecorded options to be there and recording on Fly will also What they are looking for.
For Eg: I dial 23456 number (Which is trigger point for Outage scipt)
I will get the options Press 1 fo Global Main Outage, Press 2 for VIP Outage, Press 3 for Lotus notes outage.
IF i press 1 i will be dircted to Global MAin Outage script where i ill hear "Press 1 to enable, Press 2 to disable and Press to Check th current message"
If i press 1 in this i will get prompt to enable ne message" something like Please record your message..Now i have to record the message, so i need to write this message somewhre and than if than to make this file put into the repository to play and if i record it again it should overrite the existing file and do the same.
Someone must hav done this, so pleas advise how we can do this, if possible please send the small script as an example.
Any help on this will be greatly appreciated.