I have a TAC case open on this, but nothing we've tried has helped. I can see the skillgroups in Webview using Realtime reports. For some reason, no data is returned for any skillgroup configured when running a historical report. I can see historical reports for "Agents by skillgroup". I can see historical reports on routes. We do not have any sub-skillgroups configured (only base). I can go into the database and see data in the skillgroup tables. I've created new skillgroups and routed calls to the new skillgroups to see if they would show up in reports...nothing. Any clue on could be the problem? I'm all out of ideas.
I have this problem too.