- Silver, 250 points or more
Set up Auto Attendant on Unity 4.2 and CM4.1
Set up the CTI on CM and CallHandler, that works fine.
Within the AA I have set up the user input such to go to another Callhandler.
e.g press 1 to go to XYZ location.
Once in the new call handler they are then prompted to enter the number they wish to call. So far so good.
But when I enter the number to call its says it cannot be connected.
I have added the number 6123* in the Call routing and restrictions to support this, this then should route to CM and onto the gateway. I can see the DTMF information being placed in the traces on Unity but the call will not transfer and does not go back to CM.
What am I doing wrong or what do I need to set up to allow a call to an external number