Transfer from Operator Question

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Apr 5th, 2007
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Hello,


We recently installed a CCM system here. Our receptionist's extension is 8068. When callers call in and she transfers them to a DN, they see the call as coming from her and answer with some goofy comment (when it turns out it's actually a client :-).


Besides being embarassing, this is a bit of a concern because people might not be as likely to answer the call if it's from our receptionist than a client.


How can I make the call appear to come from the source caller ID.


The gateway is a 3845 MGCP. The CCM version is 4.1.3 SR1.



Thanks,



Dave


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Rob Huffman Sun, 04/08/2007 - 00:09
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Hi Dave,


Just curious here, does the display change to the Original calling party a few seconds after being answered (after Transfer)? It should change after the Transfer has been completed. In most cases this is more of a User training issue than anything else. You can also ask that your receptionist uses a "Consult Transfer" method and not complete the transfer until speaking with the user and indicating that they have a call for them. At least this will prevent the embarassing comments :(


Hope this helps!

Rob

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