Couple of things
1) How to calculate the Agent status, for eg if i need to check if agent status>=1 than route route to CSQ.
How i can achieve the above?
2) I am developing CSQ script where i am struck in making wait time calculations.
I see one predefined script "visibleQ.aef" in the system but that script is also giving errors. Could be it is being called by someother script which i am unable to figure out.
I need to build something like.
IF oldest call waiting <= 5 mins true than play prompt.. if false than Check if oldest call waiting is >=5 and <10 mins, if true than play prompt if false than check next IF.
If someone can give me some kind of hint or script in this i will be really thankfull.
Thanks in advace!