I am working on a CCM4.1(3) and IPCC Express 4.0 (3) co-resident deployment. My problem:
I can only get calls in when agents are available. There is no queuing whatsoever. The problem is the "play prompt" step - every time a call is supposed to play a prompt, it drops out.
When i put play prompt as the initial step, i get no calls. In the Contacts Summary (Reporting), these calls show up as "Cisco JTAPI Call" but appears under the Aborted column (Application Task Inactive Exception) error.
Any help appreciated.