I am running CRS 4.5 (2) and have about 4 Q's setup for different people. There are several people that can take calls from multiple Q's.
When they hit their reports button in the Agent desktop software and go to skills statistics reports it brings up how many calls in the Q. But it only shows 1 Q in there.
Does anybody know a way to show all the Q's they are setup for to show in that box?