IPCC Express Assign Agent Priorities

Unanswered Question
Apr 9th, 2007

Is there a another way to delegate the assignment of the agent queues/skills/priorities to a call center manager other then using the IPCC appadmin page. Does the Supervisor Desktop have this capability? If not, are there plans to introduce an administrative utility specifically for a call center manager/Supervisor so that they can manage their own agents?

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