IPCC Express Assign Agent Priorities

Unanswered Question
Apr 9th, 2007
User Badges:

Is there a another way to delegate the assignment of the agent queues/skills/priorities to a call center manager other then using the IPCC appadmin page. Does the Supervisor Desktop have this capability? If not, are there plans to introduce an administrative utility specifically for a call center manager/Supervisor so that they can manage their own agents?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
lpezj Mon, 04/09/2007 - 23:15
User Badges:
  • Gold, 750 points or more

Joe,


In version 4 of IPCC Express the feature that you are asking for is not supported. You need that supervisors use the AppAdmin page to do the skill changes.


It is announced that this re-skilling feature will be available in version 5. Take a look at this link:


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html


Hope this helps,


Juan Luis

Actions

This Discussion