IPCC Express Assign Agent Priorities

Unanswered Question
Apr 9th, 2007

Is there a another way to delegate the assignment of the agent queues/skills/priorities to a call center manager other then using the IPCC appadmin page. Does the Supervisor Desktop have this capability? If not, are there plans to introduce an administrative utility specifically for a call center manager/Supervisor so that they can manage their own agents?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion