IPCC Express Assign Agent Priorities

joe.conger · ‎04-09-2007

Is there a another way to delegate the assignment of the agent queues/skills/priorities to a call center manager other then using the IPCC appadmin page. Does the Supervisor Desktop have this capability? If not, are there plans to introduce an administrative utility specifically for a call center manager/Supervisor so that they can manage their own agents?

lpezj · ‎04-09-2007

Joe,

In version 4 of IPCC Express the feature that you are asking for is not supported. You need that supervisors use the AppAdmin page to do the skill changes.

It is announced that this re-skilling feature will be available in version 5. Take a look at this link:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html

Hope this helps,

Juan Luis