IPCCX with two IP's

tahequivoice · ‎04-10-2007

Will IPCC work if both nic have an IP address in different subnets, and not for monitoring, but access purposes? There is a situation where the remote users of the IPCC cannot access the desktop agent/supervisors, so a VPN setup is being planned out with the second nic terminating on the VPN device. Will it work, or will it cause the system to puke?

mohitbawa2574 · ‎04-10-2007

This will not work. Second NIC only works for recoding/monitoring purposes

tahequivoice · ‎04-10-2007

I didnt think so, but can not find any supporting documentation.

metalium2007 · ‎04-16-2009

Hello,

did you have suceeded in activating the second nic?

And if so, how?

thanks,

Met.

metalium2007 · ‎04-22-2009

Second nic works for access purposes. Just make sure is the first one in Advanced Settings in Network connections.

rgds,

Met.

Jonathan Schulenberg · ‎04-23-2009

I would strongly recommend against this for a production deployment as it will put you in an unsupported state. The install guide is very explicit about the NIC binding order. The CAD Install guide also explains the restrictions on the second NIC. This is one of the first things TAC checks when you open a case.