Plantronics H261 vs 7941g Ip Phone issue

Unanswered Question
Apr 10th, 2007

Hi,

We have a Plantronics H261 headset to be use in our 7941g cisco phone. But it has a buzzing sound whenever we use it and everything is fine when the handset is use. Is the headset not compatible to 7941g phone?

anyone can help?

tnx,

robert

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thisisshanky Tue, 04/10/2007 - 17:07

a. Try the headset that has this problem on multiple cisco phones. Does it work on other phones ? Or does it behave the same on all phones ?

b. Does trying a diff. H261 headset help ?

redrobish Tue, 04/10/2007 - 17:24

thanks for a fast reply.

a. it works perfectly on Nortel Phones. All of our H261N have the same behaviour on our 7941g phones (only model we have).-it has a buzzing sound only on one side.

b. actually our headset are all new and we don't have any...

thanks

MikeTomasko Tue, 04/10/2007 - 18:49

We've used the H261Ns on 7940's, 7960's and 7970's with no problem. We don't have any 41's, 61's or 71's though to try them on.

redrobish Tue, 04/10/2007 - 19:40

Thanks

I see now the problem, our headset is for Nortel, no wonder it works fine w/ Nortel!

Now I got another headset here, CN Netcom 2000, can anyone show me the link or tell me that its not compatible w/ 7941 ip phones?

thanks

Rob Huffman Wed, 04/11/2007 - 05:00

Hi Robert,

If you look at the link the Sankar sent (nice one!) you will notice the only difference is in the type of cord that is used. If you order the (26716-01) for about US$12 you will be good to go :)

For Nortel phones;

Plantronics Polaris Direct Connect Quick Disconnect to Modular Plug 10-Foot Coiled Cable (27190-01)

For Cisco phones;

Plantronics Quick Disconnect to Modular Plug 10-Foot Coiled Cable (26716-01)

Hope this helps!

Rob

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