CDR Data is not available

dumble4me · ‎04-11-2007

Hi,

I am having CCM 5.0(4). I am using CDR for reports. This is a new installation. I enabled the CDREnabled Falg as True. And also activated CAR Scheduler service in the CCM.

When I am trying to take any report from CCM, I am getting error like

"30061: Data is not available in the database"

Can someone tell me why is this ? Do I have to do additional configurations ?

Thanks,

Pete

gogasca · ‎04-11-2007

Problem is related to CSCsg25034

dumble4me · ‎04-11-2007

Hi,

Thanks for the reply. But this bug relates to Authcode not getting displayed in the CDR reports.

Here I am not getting any reports. Whenever I am trying to generate a report, I am getting some error message.

And as I said I am having 5.0(4). To which all versions can I do a upgrade to from this version ? Can someone give me the document for upradation ?

Thanks,

Pete

mohammad.elshafie · ‎02-21-2008

Please, I need your help,

The same error in CDR

"30061: data is not available in database"

happened to me in CCM ver 6.0

does anyone know how to solve it??

thanks