04-11-2007 03:30 AM - edited 03-14-2019 08:55 PM
Hello,
We are using CallManager 4.1 and router 2811.
We are using the router to get fax using:
dial-peer voice 833 pots
service onramp
incoming called-number XXXXXXX
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 803 mmoip
service fax_on_vfc_onramp_app out-bound
destination-pattern XXXXXXX
information-type fax
session target mailto:user@mydomain.com
Some time the tif come corrupted.
from the same fax some time it's come with no problem.
any idea?
04-11-2007 03:43 AM
Hi,
can you check "show controller E1" ?
Most likely you will see that have slips.
To fix:
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
Does it helps? If so please rate post and check "solved" as appropriate!
04-11-2007 03:49 AM
Thanks,
This is the output of show controller E1
VG#show controllers E1
E1 0/0/0 is up.
Applique type is Channelized E1 - balanced
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20040802, FPGA: 13, spm_count = 0
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
CRC Threshold is 320. Reported from firmware is 320.
Data in current interval (213 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
0 Line Code Violations, 0 Path Code Violations,
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
What I need to do to run
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
04-11-2007 03:59 AM
Unfortunately, you have no slips that are the most common cause of fax trouble. You can configure the clock but that should not affect anything.
Finding what is the problem now may become difficult as it involves not just regular faxing but the fax-to-email feature too.
You may end up finding that fax sent from some machines are ok while others are not.
I suggest you contact the TAC and ask for an specialized team. be prepared to produce lot of traces and pressure to have them reproduce the problem in lab.
Good luck!
04-11-2007 04:02 AM
Thanks,
This is the output of show controller E1
VG#show controllers E1
E1 0/0/0 is up.
Applique type is Channelized E1 - balanced
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20040802, FPGA: 13, spm_count = 0
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
CRC Threshold is 320. Reported from firmware is 320.
Data in current interval (213 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
0 Line Code Violations, 0 Path Code Violations,
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
What I need to do to run
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
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