Call Forward all Problem....

ccthompson · ‎04-12-2007

I am running Call Manager 4, and I have 7940 phones. Setup all phones with 2 lines. I am having trouble with the call-forward all on the second line only.

My other site which is running Call Manager Express, you can push the second line button to pick up that line, then hit the CFwdALL button, hit the number and your done. Calls to that line will forward, the other (Primary)line will ring at the desk.

With my call manager 4, if I do that process, when i hit the second line button, I get the speaker with a dialtone, but when i hit the CFwdALL button, it gives me the error: Primary Line Only. Did I miss a check mark somewhere in the background for this? Any help is much appreciated! Thanks!

Rob Huffman · ‎04-12-2007

Hi Chad,

You did not miss any configuration here.This is a problem all of us have tried to answer at one point or another.Currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/index.php?option=com_content&task=view&id=47&Itemid=85

Hope this helps!

Rob

ccthompson · ‎04-13-2007

Thank you for the help!