Supervisor desktop cannot record agent's calls

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Apr 12th, 2007
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My Supervisors desktop is unable to record anymore (last recording was two days ago). The icons to start and stop recording are gone but the start recording is on the intervention tab but it does nothing. Can anyone tell me what's going on? Note: the voip server is selected as the default server.

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mlarrimore Tue, 04/17/2007 - 05:54
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i thanks do you know how i can do this automatically.

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