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Copy with Lines - CM 5.1

Unanswered Question
Apr 12th, 2007
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Not sure if this is a bug, but when you try to copy a phone with Lines, it copies and creates the new phone and you can enter the new mac and save the new phone. After this, I am not able to modify any setting on this newly copied phone. The error you get is..


Update failed. [491] The specified name has invalid characters or is not formatted correctly for this device type.


Anybody know what error 491 is ?


When you click the save button you also get a popup saying, Keysize (Bits) is required. Please specify a value and try again. Authentication Mode - is Required. Please specify a value and try again.


Note that the callmanager cluster is not a secure cluster and i am not using encryption.

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Overall Rating: 5 (3 ratings)
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Rob Huffman Thu, 04/12/2007 - 12:01
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Hi Sankar,


Here is the bug that you are hitting. You won't love the workaround :(


CSCsg20564 Bug Details


Unable to save device config after performing 'Copy x/Lines'

Symptom:


It was observed that after copying a 7960 phone with lines, that the new phone appeared to be created in the database correctly. However after making a modification to the new phone and performing a save, the CallManager stated the following error:


"Update failed. [491] The specified name has invalid characters or is not formatted correctly for this device type."


Conditions:


The above issue is also causing problems for the registration of the phones. When you make a Copy w/lines of a phone and you try to register that phone, its giving an error like "Registration Rejected".


Workaround:


1. Re-create the 2nd phone manually


Steps to reproduce:

1. Build a 7960 phone in CallManager

2. Copy the phone using 'copy w/lines' button

3. The new phone config will be created

4. Make a change to the device page of the new phone

5. Click the save button - the error message will be displayed


Hope this helps Shanky (This is one of the features I was quite looking forward to)!


Rob




thisisshanky Thu, 04/12/2007 - 13:53
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Thanks Rob!!


Didnt expect that to be the work around. Thats what i am doing right now anyway. Not sure if 5.1.(1b) has this fixed. i am running 5.1.1a.

Rob Huffman Fri, 04/13/2007 - 04:41
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Hi Sankar,


I didn't think you would be too impressed with that workaround. The "new look" Bug Toolkit doesn't show the the "First Fixed in Version" like it used to?? unless I am going blind (which is quite possible :) It does show the "First Found in Version" as;


5.1(0.9911.2)


And shows a status of Fixed, so I guess the next SR.


Take care,

Rob


thisisshanky Fri, 04/13/2007 - 15:51
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Yeah i saw that. Most likely a next SR..

muhammadt Wed, 06/27/2007 - 08:24
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I ran into this same issue. I'm running 5.1.1b. Thanks for the info!!!! Blew a couple of hours on it already though.

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